Privacy Policy
1. Introduction
Welcome to Digital Innovation Media (“Company,” “we,” “our,” or “us”). By accessing or using our services, websites, platforms, or engaging with us on projects, you agree to the following Privacy Policy and Terms of Service. These terms govern your use of our services and your rights and responsibilities.
2. Scope of Services
Digital Innovation Media provides digital transformation solutions, including but not limited to:
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Strategy consulting and advisory
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Customer experience design (UX/UI)
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Web and mobile development
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E-commerce solutions and accelerators
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Data analytics and intelligence
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Innovation, product engineering, and technology platform development
All projects are governed by individually agreed project proposals or contracts.
3. Project Conditions
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Scope of Work – All services will be delivered as per the agreed project proposal, specification document, or contract. Any additional services beyond the defined scope require a separate agreement and may incur additional charges.
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Timeline – Project timelines are estimates. Delays caused by client inputs, approvals, or third-party dependencies may extend delivery dates.
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Client Responsibilities – Clients must provide necessary access, data, and approvals in a timely manner. Delays in providing such resources may impact project delivery.
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Intellectual Property – All intellectual property created during the project remains the property of Digital Innovation Media until full payment is received. Upon completion and settlement, ownership is transferred as per the contract.
4. Payment and Refunds
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All payments are due as specified in the project contract or invoice schedule.
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No-Refund Policy: Payments made for services, projects, or digital products are non-refundable once invoiced or work has commenced.
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Late payments may incur interest charges as specified in the contract.
5. Data Privacy & Security
We are committed to protecting your data in compliance with global privacy standards (including GDPR, CCPA, and other applicable regulations).
Data Collection:
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Personal information (name, email, contact details)
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Business information related to projects
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Analytics data for service improvement
Data Usage:
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To provide, maintain, and improve our services
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To communicate with clients regarding projects, updates, or marketing (where consented)
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For legal compliance and reporting purposes
Data Sharing:
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We do not sell your data to third parties.
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Data may be shared with trusted vendors or partners strictly for project delivery purposes, under confidentiality agreements.
Data Security:
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We implement technical, administrative, and physical safeguards to protect your data against unauthorized access, disclosure, or destruction.
Retention:
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Client data is retained as long as necessary for project delivery or compliance with legal obligations.
6. Terms of Use
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You agree to use our services lawfully and ethically.
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You agree not to attempt unauthorized access to our systems or misuse our platforms.
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We reserve the right to suspend or terminate services for violations of these terms.
7. Limitation of Liability
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Digital Innovation Media is not liable for indirect, incidental, or consequential damages arising from project use or service engagement.
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Total liability for any claims is limited to the amount paid for the specific project/service under dispute.
8. Modifications & Updates
We may update these terms or privacy policy from time to time to comply with legal requirements or improve our services. Clients will be notified of significant changes, and continued use of services implies acceptance of the updated terms.
9. Governing Law
These terms are governed by the laws of India (for Indian clients) or as specified in the project contract for international clients. All disputes will be resolved via arbitration or courts as per the contract agreement.
10. Contact
For questions regarding this Privacy Policy or Terms of Service, please contact:
Digital Innovation Media
Email: support@digitalinnovationmedia.in